Returns & Refunds
Returns & Refunds
We want you to love every purchase from Vanguard House.
If you're not completely satisfied, we're here to help.
Return Window
You may request a return within 30 days of receiving your order.
Eligibility
Items must be:
- Unused
- In their original packaging
- In resalable condition
Non-returnable Items
For hygiene reasons, some products may not be eligible for return once opened.
This includes selected bedding and bathroom items.
Refunds
Once we receive and inspect your return, we'll notify you via email.
Approved refunds are processed back to your original payment method within 5–10 business days.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery.
We'll resolve the issue as quickly as possible.